Delivery

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped using our logistic partners with tracking and drop-off without signature. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.

We usually cannot group two distinct orders placed separately, and shipping fees will apply to each of them, anyway, we will try our best to group orders and minimise costs for you.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

For returns, please contact us to arrange it: returns@genuinita.co.uk